CounterData.com Frequently And Commonly Asked Questions (And Asnwers!):

Why are CounterData.com counters free?

To put it simply, they are free because included in the code for your counter is a small text advertisement for a company who is looking for more web visitors. They purchase an ad on each counter, which covers the cost of providing it to you, and allows us to give this valuable service away.

What if I want to move the ad or change the way it looks?

Then go for it! The only things that you can not do is remove the ad entirely, change or alter the wording of the ad, or change the destination of the link.

Common changes that you CAN make are:

• move it around the page where your counter is (It must be on the same page as the counter)
• change the color of the link
• pretty much anything else you can think of.

Of course, if there is a question about whether or not it would be allowed, drop us a quick note to ask. The worst that can happen then is we say no, vs. just doing it and losing a week or two’s worth of data when we disable it for breaking our terms.

Can I remove the ad? What happens if I do?

No, the ad must stay on the same page as the counter for as long as you use our service; if it’s removed or altered, we will find out (We track these things, obviously, and eventually we will see it…) and your account will be disabled without any notification from us. 100% gone… Just like that.

Do you offer stats on my visitors, like what their IP address is, what browser their using, and so on?

Oh Yea! For more information on the stats that we provide, click here to view a popup all about our 100% free visitor statistics!

What about an invisible counter? I don’t like the numbers showing everything to the world…

Of course. Would you have expected anything else? We do offer simply the best free counter service out there and it wouldn’t really be complete without at least offering you the use of an invisible counter! Want to know more about it? Click here for a popup with more details on our 100% free invisible counters.

I want to start my counter at a number other than 1. How?

Real simple. When you sign up for a counter, we ask you for the starting number to be displayed. And that’s what we ad to your account the first time that the counter is shown (On the final page of the sign up process). Pretty straight forward, but please note that once that number has been set, it is set in stone and CAN NOT be changed without starting all over again!

I want to change or reset the count on my existing counter. How?

You don’t. For security purposes, once the first number has been set for a page, it’s done and can only be changed by people actually visiting your page. Sorry!

Please note that we will not respond to contacts requesting changes be made to the number shown on a counter.

Can I change the style of my counter in the middle of using it?

Sure, just sign up for a new counter using the exact same page name and replace the code on your page. Our server tracks the graphic used and the data collected separately, so if you do that, it will show the old data with the new shiny and clean style!

How do I find my stats page?

There are two ways to find your stats page:

If you have chosen to display stats with your counter, just click on the part of our name that says ‘Data’ to open your stats page in a new window. Simple.

If you chose not to display your stats link with your counter, you need to use the link that was provided to you on the final page of the signup procedure. (Lost it? I know, I know, we told you to bookmark it and you just didn’t believe us. Here’s a hint... Type http://www.counterdata.com/stats.php?name=”YOUR PAGE NAME” into the browser’s address bar. Make sure “YOUR PAGE NAME” includes the exact info that you provided when you signed up!)

Please note that we will not respond to contacts requesting a copy of a link to a specific counter statistics page.

Help: My counters not working!

Since our counters are free, we do not offer support on them for the majority of problems.

That being said, there are actually only a few common reasons why this could be the case, and here’s a few of them:

Q.) There’s nothing but a bunch of funky looking text on my page where I want the counter to go.

A.) If you see any text other than the advertisement on your page after you tried to set up your counter, chances are very god that you pasted the code into the visible part of your page like it were text. Just delete it, and be sure to paste the code into the CODE part of you pages and you should be all set.

Q.) All I see are a box with a red X and your ad. What’s up?

A.) If you are seeing this, the good news is that you pasted the code into your page right and would have expected to see a counter. The bad news is that the code that you pasted got messed up somewhere along the line and is now corrupted. To fix it, go back to our home page and sign up for a new counter using the same details, and try again. 99% of the time, this fixes the problem.

Q.) All I see on my page is the ad, but not the counter or red x’s. Why?

A.) OK, while we honestly should just let you figure it out on your own, we recognize that this might happen inadvertently to an innocent person, so we’re going to explain it. Since our counters are supported by advertisements, taking them off is basically stealing from us. Once someone has done that on a domain, we terminate their account, and send a small invisible graphic in the place of the counter (Since each time a counter is viewed costs us money, this cuts down on the cost as much as possible) to all pages on their domain. This stays on there forever. And this is what’s happening 99% of the time when nothing is showing after pasting in the code. If you just bought the domain or the site, perhaps the previous owner tried to steal our services and was blocked. If so, feel free to contact us and let us know that you plan on complying with our terms, and we’ll remove the block from the domain or IP address.

If none of that helps you, let us know about the problem and we’ll try and give you a hand. Probably we won’t reply, but if you’re lucky, we may choose to reply if you ask nicely. (Here’s the secret to getting our attention: use the words ‘golf club’ in your request, and then we’ll know you actually read this stuff first and will be more inclined to help…)

Also, pointing out problems, issues, and other items to us might help us make an improvement for the future!

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